Evacusafe > About Evacusafe > Frequently Asked Questions


FAQ: For obvious reasons, we are asked a lot of questions about our tracked evacuation chairs. We hope to answer a few of them here, however, if you have a question that is not answered below, please get in touch?

What is an evacuation chair?

An evacuation chair is a specialist piece of equipment that has been specifically designed to enable the safe escape of a mobility impaired person from a building during and emergency situation.  UK law dictates that everyone has the right to an equal chance of a safe escape, regardless of a mental or physical disability or impairment.

Tracked chairs enable the evacuee to be strapped safely and comfortably within, whilst trained personnel push the chair to a place of safety in a similar way to a wheelchair.  The beauty of tracked chairs is the specially designed tracks that come into action and enable safe transit down stairways, therefore making them ideal for multi level buildings.

When not in use the chair can be folded and stowed away safely ready for use.  Usually evacuation chairs are stored on special hooks on a wall at the top of a stairway.

Can the evacuation chair be used by a single operator?

Yes.  Our chairs are designed for single-operator use. However, we do recommend, for best practice, that at least two people are available as one can then assist with the opening of doors, check for any potential hazards ahead and reassure the evacuee.

What comes with the chair?

Each chair comes complete with a long lasting protective cover, hooks to hang the chair on the wall, full instruction manual, a wall sign and instructional CD/DVD.  Specific details are listed on each product page.

Are training courses available for the evac chair?

Yes.  We have a team of professional trainers who provide training courses for all of our equipment and most other brands.  Find out more about our on-site training courses.

Can you come to our business to carry out the training?

Yes.  We can come to your site. Training staff with your own equipment on your stairs helps to improve the confidence of each delegate. Please contact us for any worldwide training enquiries.

What type of staircase can the chair be used on?

Nearly all internal staircases are suitable including, metal, wooden, concrete, carpeted, hardwood and stairs with nosings and protectors. Also a mild spiral should pose no problems. If you are not sure or just want some advice, give us a quick call or email us, we will be happy to help and advise.

What about the maintenance of Evacusafe chairs?

Our chairs are low maintenance. They come with a visual inspection checklist which when followed, will ensure the chair remains operational for many years. We do not ask you to sign expensive service or maintenance contracts. If you do want us to service and check the equipment for you, please contact us for a quote. Visual Inspection Checklists can be found on individual product pages.

What guarantee is there with Evacusafe chairs?

In addition to your guarantee and warranty should you have an issue with your equipment, please contact our dedicated team and they will assist to ensure you continue to meet your legal requirements.  You may download the Product Warranty here.

Do you do demonstrations?

Yes.  We usually come to your premises to demonstrate. We’re so confident in our chairs that we can even send you a chair on approval with full operating instructions, try it out for yourself, if you like it you keep it and we will invoice you. If you decide against it’s not for you, we’ll arrange for it to be collected FREE OF CHARGE.

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